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by Gana Kiritharan (Author)
This Book will Explain to you: The History of Total Quality Management (TQM). Definition of Common terms used in TQM. Define quality (Accountability, Affordability, Availability ...). TQM Principles in simple words for clear understanding. Costs associated with TQM (Cost of Quality, POC, PONC, etc..). Define the word customer in details. Statistical Process Control (SPC). Measurement indices used in TQM. Tools used in TQM (Pareto Charts, Fish Bone Diagram, etc...). Communication system for TQM implementation. Stains of Factory System of production solving them. Training for TQM implementation Step wise Implementation of TQM system in your company. How TQM can be related to other Management Principles. How TQM principles can be implemented in service sector. Fundamentals of Computers and RDBMS (Eg: - Oracle) Statistics and Scientific Methods for Managers. An Evaluation Questioner for TQM system in your company.
