Infinity Light is an online bookstore offering a wide selection of fiction, non-fiction, educational, and children’s books at affordable prices.
FAQ
- What is Infinity Light?
- Do you have a physical store?
- How often do you add new books?
- Are all books brand new?
- How can I check the availability of a book?
- Can I modify or cancel my order after placing it?
- What shipping options do you offer?
- How do I track my order?
- Do you ship internationally?
- What is your return policy?
- How do I request a refund?
- How long does it take to receive a refund?
- Do I need an account to place an order?
- Is my personal information safe?
- I forgot my password. How can I reset it?
- How can I reach customer support?
- What are your support hours?
General Information
- What is Infinity Light?
- Do you have a physical store?
- How often do you add new books?
What is Infinity Light?
Do you have a physical store?
No, we operate entirely online to keep costs low and offer competitive prices to our customers.
How often do you add new books?
We regularly update our collection and add new titles based on trends, availability, and customer demand.
Products and Orders
- Are all books brand new?
- How can I check the availability of a book?
- Can I modify or cancel my order after placing it?
Are all books brand new?
Yes, all books sold on Infinity Light are new and unused, unless specifically labeled otherwise.
How can I check the availability of a book?
Book availability is shown on the product page. If an item is out of stock, you will see a notification.
Can I modify or cancel my order after placing it?
You can modify or cancel your order only if it has not been shipped yet.
Email us as soon as possible at sales@infinitylightwa.com.
Shipping and Delivery
- What shipping options do you offer?
- How do I track my order?
- Do you ship internationally?
What shipping options do you offer?
We offer Standard (3–7 business days) and Expedited (2–3 business days) shipping within the U.S.
How do I track my order?
Once your order ships, you will receive an email containing your tracking number and carrier details.
Do you ship internationally?
Not at the moment. We currently ship within the United States only.
Returns and Refunds
- What is your return policy?
- How do I request a refund?
- How long does it take to receive a refund?
What is your return policy?
You may return books within 14 days of delivery if they are damaged, incorrect, or unused and in original condition.
How do I request a refund?
Contact us at sales@infinitylightwa.com with your order number and reason. We will guide you through the return and refund process.
How long does it take to receive a refund?
Refunds are usually processed within 5–7 business days after we receive and inspect the returned item.
Account and Security
- Do I need an account to place an order?
- Is my personal information safe?
- I forgot my password. How can I reset it?
Do I need an account to place an order?
No. You can checkout as a guest or create an account for faster future orders.
Is my personal information safe?
Yes. We use secure, encrypted payment systems and do not store your full payment details.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Contact Us
- How can I reach customer support?
- What are your support hours?
How can I reach customer support?
You can email us at sales@infinitylightwa.com or call us at 206-701-4272 during business hours.
What are your support hours?
Monday – Saturday
9:00 AM – 6:00 PM (PST)