Additional information
by Chris A. Ortiz (Author)
This book is a practical, straight-talking guide for professionals who are ready to stop chasing quick fixes and start leading with purpose. At the heart of this book is the Process-People-Product Model.
Author Biography
Chris A. Ortiz is a seasoned business coach, award-winning author, and leadership mentor with over two decades of hands-on experience driving change across executive teams and entire organizations. He is the founder and former owner of Kaizen Assembly, a Lean implementation and leadership mentoring company he led for over 10 years. He has worked with companies across North America and Europe to build better systems and stronger leaders.
Chris is the author of 11 business books focused on leadership, continuous improvement, decision-making, and organizational performance. His writing combines practical insights with real-world experience, making his work relatable and results-driven. He is the winner of the prestigious Shingo Prize for Operational Excellence for The Psychology of Lean Improvements, and this latest book continues this mission by providing tools that work in fast-paced, high-pressure environments.
Beyond writing, Chris hosts the Mindset-Money-Mastery podcast and YouTube channel, with over 12,000 subscribers and weekly content focused on solving real problems in leadership and operations. His blog reaches more than 30,000 monthly readers, offering regular insights on process improvement, culture change, and leading people well. Chris is also a frequent presenter and collaborator with platforms like Limble CMMS, where he leads monthly webinars for hundreds of professionals. Whether through books, speaking, or one-on-one coaching, his goal is to help leaders stop repeating the same problems. And start building systems that last.
