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by Carolyn Ellis-Boyd (Author)
How to be a Good Patient contains a copyrighted communication technique that was developed after years observing encounters with patients and clients that have been successful and disastrous. As we delve deeper into the twenty-first century and the future itself, surely we should be able to communicate with anybody and everybody. When mistakes are made, we should be able to turn these around so that each encounter will make the next encounter more successful. Successful communication can occur in the health care environment (and anywhere that has customer service), so that sick people won't experience bad outcomes just because of what was said-or not said! Patients, doctors, and nurses-everyone-who was heretofore bad can be good with a little push in the right direction as elucidated in this book. Self can definitely be helped!
