{"product_id":"worlds-best-bank-a-strategic-guide-to-digital-transformation-paperback","title":"World's Best Bank: A Strategic Guide to Digital Transformation - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eRobin Speculand\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eWorld's Best Bank\u003c\/em\u003e is a strategic guide to leveraging digitalization and creating better experiences for your customers.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis book tells how DBS Bank transformed from a traditional bank to the world's best bank by making banking invisible with technology. In this inspirational journey, you will discover hard-won insights, proven practices, provocative questions and relevant anecdotes you can apply on your digitization journey.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eWorld's Best Bank\u003c\/em\u003e describes how, under the stewardship of CEO Piyush Gupta, DBS adopted three strategic waves over 11 years. This journey reveals how the bank leveraged new technologies, become customer-obsessed and transformed its company culture.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis book initially describes the Asia Wave that laid the groundwork for the Digital Wave, the central core of this strategic guide. You will discover: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow the bank's digital purpose aligned and inspired everyone\u003c\/li\u003e\n\u003cli\u003eWhy customer journey mapping is at the core of everything DBS does\u003c\/li\u003e\n\u003cli\u003eHow the technology architecture transformed with DevOps, agile and GANDALF\u003c\/li\u003e\n\u003cli\u003eHow the bank adopted a data driven culture\u003c\/li\u003e\n\u003cli\u003eHow adopting agile created a learning organization and transformed the bank\u003c\/li\u003e\n\u003cli\u003eHow digital customer can bring in twice the income\u003c\/li\u003e\n\u003cli\u003eHow ecosystems were designed-even enabling customers to buy cars on the\u003c\/li\u003e\n\u003cli\u003ebank's website!\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eFollowing the Digital Wave came the Sustainability Wave, which addresses issues of inequality and the future of our planet. You will also explore lessons from the bank's rapid response to customers' and employees' needs when the COVID-19 pandemic struck.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003eWorld's Best Bank\u003c\/em\u003e is not only about implementing a digital strategy; it's a rallying call for an industry revolution and a strategic guide for overcoming your challenges in implementing digitalization.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 228\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.48 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 30, 2021\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45657884426342,"sku":"9789811809194","price":32.78,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/VWVYQmJCZHJDazRQWW81V1VkMENTUT09.webp?v=1779655828","url":"https:\/\/infinitylightwa.com\/products\/worlds-best-bank-a-strategic-guide-to-digital-transformation-paperback","provider":"Infinity Light","version":"1.0","type":"link"}