{"product_id":"they-serve-like-we-lead-how-to-take-care-of-your-people-so-they-take-care-of-your-customers-paperback","title":"They Serve Like We Lead: How to take care of your people, so they take care of your customers - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eMonique Richardson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eLeadership has the single biggest impact on customer experience.\u003c\/p\u003e\u003cp\u003eDoes your team take care of your customers as well as you would like?\u003c\/p\u003e\u003cp\u003eDoes the team feel you care about them as much as you do for your customers? \u003c\/p\u003e\u003cp\u003eCustomer and employee experience are inextricably linked, and this book emphasises the importance of both.\u003c\/p\u003e\u003cp\u003eMonique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership. Happy customers are the result of a happy team. This book is full of practical ideas and actions that are a roadmap for you to become an exceptional service leader.\u003c\/p\u003e\u003cp\u003eIf you're ready to elevate the customer and employee experience in your organisation, then this is the book for you. Valuable insights will help you improve your team's performance, create happy customers and ultimately drive business success.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 272\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.74 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 05, 2023\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45334846865510,"sku":"9780645792706","price":33.66,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/WTN1SGVxTXRPOWZRVjJDdkNBUXF0UT09.webp?v=1774529409","url":"https:\/\/infinitylightwa.com\/products\/they-serve-like-we-lead-how-to-take-care-of-your-people-so-they-take-care-of-your-customers-paperback","provider":"Infinity Light","version":"1.0","type":"link"}