{"product_id":"managing-public-disputes-a-practical-guide-for-professionals-in-government-business-and-citizens-groups-paperback","title":"Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSusan L. Carpenter\u003c\/b\u003e (Author), \u003cb\u003eW. J. D. Kennedy\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eFor more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes: \u003cbr\u003e * Ten proven principles for managing conflict\u003cbr\u003e * A comprehensive framework with step-by-step procedures forcreating productive outcomes\u003cbr\u003e * Seven illustrative case examples\u003cbr\u003e * Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation\u003cbr\u003e * Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high\u003cbr\u003e * Eight tasks targeted for designing an overall strategy formanaging public disputes\u003c\/p\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eManaging Public Disputes\u003c\/i\u003e\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eThis book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena.\u003cbr\u003e --\u003cb\u003eChris Carlson\u003c\/b\u003e, codirector, Policy Consensus Initiative\u003c\/p\u003e \u003cp\u003eA classic must-read for professional mediators, public officials, and involved citizens! \u003ci\u003eManaging Public Disputes\u003c\/i\u003e is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes.\u003cbr\u003e --\u003cb\u003eSusanne Terry\u003c\/b\u003e, mediator and faculty, Mediation Program, Woodbury College\u003c\/p\u003e \u003cp\u003eRequired reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making.\u003cbr\u003e --\u003cb\u003eSusan Sherry\u003c\/b\u003e, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific\u003c\/p\u003e \u003cp\u003eFor more than a decade \u003ci\u003eManaging Public Disputes\u003c\/i\u003e has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eTen proven principles for managing conflicts\u003c\/li\u003e \u003cli\u003eA comprehensive framework with step-by-step procedures for creating productive outcomes\u003c\/li\u003e \u003cli\u003eSeven illustrative case examples\u003c\/li\u003e \u003cli\u003eDetailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation\u003c\/li\u003e \u003cli\u003eSuggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high\u003c\/li\u003e \u003cli\u003eEight tasks targeted for designing an overall strategy for managing public disputes\u003c\/li\u003e \u003c\/ul\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eManaging Public Disputes\u003c\/i\u003e\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\"This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena.\"\u003cbr\u003e --\u003cb\u003eChris Carlson\u003c\/b\u003e, codirector, Policy Consensus Initiative\u003c\/p\u003e \u003cp\u003e\"A classic must-read for professional mediators, public officials, and involved citizens! \u003ci\u003eManaging Public Disputes\u003c\/i\u003e is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes.\"\u003cbr\u003e --\u003cb\u003eSusanne Terry\u003c\/b\u003e, mediator and faculty, Mediation Program, Woodbury College\u003c\/p\u003e \u003cp\u003e\"Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making.\"\u003cbr\u003e --\u003cb\u003eSusan Sherry\u003c\/b\u003e, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific\u003c\/p\u003e \u003cp\u003eFor more than a decade \u003ci\u003eManaging Public Disputes\u003c\/i\u003e has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level and includes: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eTen proven principles for managing conflicts\u003c\/li\u003e \u003cli\u003eA comprehensive framework with step-by-step procedures for creating productive outcomes\u003c\/li\u003e \u003cli\u003eSeven illustrative case examples\u003c\/li\u003e \u003cli\u003eDetailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation\u003c\/li\u003e \u003cli\u003eSuggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high\u003c\/li\u003e \u003cli\u003eEight tasks targeted for designing an overall strategy for managing public disputes\u003c\/li\u003e \u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eSUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e W.J.D. KENNEDY was the executive director of ACCORDAssociates for fourteen years. He has consulted with a wide varietyof private organizations and city, county, state, and federalagencies.\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 320\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.86 x 8.98 x 6.02 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 07, 2001\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":44272929701990,"sku":"9780787957421","price":104.34,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/tniORfQ-vP9780787957421.webp?v=1766349947","url":"https:\/\/infinitylightwa.com\/products\/managing-public-disputes-a-practical-guide-for-professionals-in-government-business-and-citizens-groups-paperback","provider":"Infinity Light","version":"1.0","type":"link"}