{"product_id":"leading-the-starbucks-way-5-principles-for-connecting-with-your-customers-your-products-and-your-people-hardcover","title":"Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJoseph Michelli\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eLead Your Business the Starbucks Way \u003c\/p\u003e\u003cp\u003e\u003cb\u003eForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOne of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company's exemplary leadership practices.\u003c\/p\u003e \u003cp\u003eJoseph Michelli, author of the \u003ci\u003eWall Street Journal, USA Today\u003c\/i\u003e, and \u003ci\u003eBusinessWeek\u003c\/i\u003e bestseller \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eSavor and Elevate \u003c\/li\u003e\n\u003cli\u003eLove to Be Loved \u003c\/li\u003e\n\u003cli\u003eReach for Common Ground \u003c\/li\u003e\n\u003cli\u003eMobilize the Connection \u003c\/li\u003e\n\u003cli\u003eCherish and Challenge Your Legacy\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e is a penetrating look at the inner workings of one of today's most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.\u003c\/p\u003e \u003cp\u003eIn short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePraise for \u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!\"\u003cbr\u003e\u003cb\u003eKen Blanchard, coauthor of \u003ci\u003eThe One Minute Manager\u003c\/i\u003e(R) and \u003ci\u003eLeading at a Higher Level\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.\"\u003cbr\u003e\u003cb\u003eBrian Tracy, author of \u003ci\u003eFull Engagement\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.\"\u003cbr\u003e\u003cb\u003eRobert Spector, author of \u003ci\u003eThe Nordstrom Way\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"\u003ci\u003eLeading the Starbucks Way\u003c\/i\u003e provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.\"\u003cbr\u003e\u003cb\u003eJohn Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\"Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in \u003ci\u003eThe Starbucks Experience\u003c\/i\u003e.\"\u003cbr\u003e \u003cb\u003e\u003ci\u003eKirkus Reviews\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eJoseph A. Michelli\u003c\/b\u003e is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of \u003ci\u003eThe Starbucks Experience, The New Gold Standard, Prescription for Excellence\u003c\/i\u003e, and \u003ci\u003eThe Zappos Experience\u003c\/i\u003e. One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 304\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.2 x 8.3 x 5.8 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 03, 2013\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45229656539238,"sku":"9780071801256","price":35.08,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/eWZNQ3BQZ1l0OEpPV2xoeTcxYlh6dz09.webp?v=1773539434","url":"https:\/\/infinitylightwa.com\/products\/leading-the-starbucks-way-5-principles-for-connecting-with-your-customers-your-products-and-your-people-hardcover","provider":"Infinity Light","version":"1.0","type":"link"}