{"product_id":"how-to-deal-with-difficult-people-fast-effective-strategies-for-handling-problem-people-hardcover","title":"How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eRoy Lilley\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eLearn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eBy understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 6th edition of the bestselling \u003ci\u003e\u003cb\u003eDealing with Difficult\u003c\/b\u003e \u003cb\u003ePeople\u003c\/b\u003e\u003c\/i\u003e features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eThe Creating Success series of books...\u003c\/b\u003e\u003cbr\u003eUnlock vital skills, power up your performance and get ahead with the bestselling \u003ci\u003e\u003cb\u003eCreating Success\u003c\/b\u003e\u003c\/i\u003e series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eRoy Lilley \u003c\/b\u003eis an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for \u003ci\u003eThe\u003c\/i\u003e \u003ci\u003eGuardian\u003c\/i\u003e, \u003ci\u003eThe Sunday Times, The Telegraph \u003c\/i\u003eand other national papers and management periodicals. He is based in Surrey, UK.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 168\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.44 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 27, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45525077360742,"sku":"9781398621626","price":78.88,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/2G8Bdf9Lfe9781398621626.webp?v=1776577834","url":"https:\/\/infinitylightwa.com\/products\/how-to-deal-with-difficult-people-fast-effective-strategies-for-handling-problem-people-hardcover","provider":"Infinity Light","version":"1.0","type":"link"}