{"product_id":"disney-u-how-disney-university-develops-the-worlds-most-engaged-loyal-and-customer-centric-employees-hardcover","title":"Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDoug Lipp\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWith a Foreword by Jim Cora, former Chairman of Disneyland International\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e \u003cp\u003e\"A leadership blueprint, applicable in any organization.\" -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of \u003ci\u003eIt's Your Ship\u003c\/i\u003e\u003c\/p\u003e\u003ci\u003e\"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable.\"\u003c\/i\u003e -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.\u003c\/p\u003e\u003cp\u003eHow has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?\u003c\/p\u003e\u003cp\u003eThe Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In \u003ci\u003eDisney U\u003c\/i\u003e, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eDisney U\u003c\/i\u003e reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.\u003c\/p\u003e\u003cp\u003eTo this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in \u003ci\u003eDisney U\u003c\/i\u003e will set your organization on a path of sustained success.\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR \u003ci\u003eDisney U\u003c\/i\u003e\u003c\/b\u003e: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"I highly recommend \u003cb\u003eDisney U\u003c\/b\u003e to anyone interested in building an enduring market presence and brand.\"\u003c\/i\u003e -- Stephen Cannon, President and Chief Executive Officer, Mercedes-Benz USA\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Lipp's narratives reveal how Van and other Disney visionaries set the stage for a world-class organization by skillfully balancing both 'people' and 'technology.'\"\u003c\/i\u003e -- Debi Aubee, Vice President of Sales, Bose Corporation\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Every leader should have the equivalent of a Van France at his or her side. Thanks to Doug Lipp, we can now tap into the brilliance of a man who helped Walt createThe Happiest Place on Earth.\"\u003c\/i\u003e -- David Overton, Founder and Chief Executive Officer, The Cheesecake Factory\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"How does Disney University create such enthusiastic, loyal, and customer-centered employees, year after year? Now, for the first time, Doug Lipp takes us on a journey backstage to answer this pivotal question.\"\u003c\/i\u003e -- John G. Veres III, Ph.D., Chancellor, Auburn University at Montgomery\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\"Doug Lipp shares terrific stories about Disney that underscore the importance of creating an organizational culture with an unwavering dedication to superlativeservice and exceptional quality, both for employees and customers. He then takes it a step further by explaining how to bring these values to life for your organization.\"\u003c\/i\u003e -- Christine A. Morena, Executive Vice President of Human Resources, Saks Incorporated\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eDOUG LIPP\u003c\/b\u003e helped create the first international version of the Disney University, in Japan at Tokyo Disneyland, and then led the training team of the Disney University at the corporate headquarters of The Walt Disney Company, The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney University founder, Van France. Lipp consults with numerous Fortune 100 corporations and travels the world speaking about the lessons he learned at the Disney University.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 240\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1 x 9.1 x 6.2 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 26, 2013\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45234272239718,"sku":"9780071808071","price":40.28,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/Yzk2V0RWYlk5c1ZPK3RSa0xDQmxpZz09.webp?v=1773550229","url":"https:\/\/infinitylightwa.com\/products\/disney-u-how-disney-university-develops-the-worlds-most-engaged-loyal-and-customer-centric-employees-hardcover","provider":"Infinity Light","version":"1.0","type":"link"}