{"product_id":"delivering-fantastic-customer-experience-how-to-turn-customer-satisfaction-into-customer-relationships-paperback","title":"Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDaniel Lafrenière\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf you don't offer great customer experience, your main competitors will take away 50% of your business. Period.\u003c\/p\u003e\u003cp\u003eGone are the days in which businesses could simply offer an \"OK\" experience and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me - more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game.\u003c\/p\u003e\u003cp\u003eIn this book, you will learn: \u003c\/p\u003e\u003cp\u003e- What customer experience truly is. \u003c\/p\u003e\u003cp\u003e- How emotions can increase customer loyalty...or make customers ditch a brand. \u003c\/p\u003e\u003cp\u003e- Which behaviors and attitudes lose customers. \u003c\/p\u003e\u003cp\u003e- Ten easy, practical, and proven ways to immediately improve your customer experience. \u003c\/p\u003e\u003cp\u003e- What renowned companies do to offer the best customer experience.\u003c\/p\u003e\u003cp\u003eThis book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers.\u003c\/p\u003e\u003cp\u003eNo matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDaniel Lafrenière is a consultant, author and conference speaker in the field of customer experience. He has more than 30 years of experience in the field.\u003c\/p\u003e \u003cp\u003eDuring the years, he has regularly given hundreds of conferences, lectures, and training sessions on customer experience in Canada, the United States, and Europe. He currently works as a customer experience consultant for companies in a wide array of industries, including finance and banking, pharmaceuticals, insurance, tourism, transportation, healthcare and retail.\u003c\/p\u003e \u003cp\u003eFrom 1992 to 2006, he taught at the Bachelor's and Master's degree level at Université Laval and was also a guest professor at Université de Montréal and Université de Lyon in France.\u003c\/p\u003e \u003cp\u003eHe is the author of seven business books, including: \u003cem\u003eLes dessous de l'expérience client\u003c\/em\u003e (2018), \u003cem\u003eDe kessé l'expérience client?\u003c\/em\u003e (2017), \u003cem\u003eLe petit guide de la grande expérience client\u003c\/em\u003e (2012) and \u003cem\u003eTalk to me - Get personal. Get relevant. Get more customers!\u003c\/em\u003e (2010). His comments and recommendations have been read and heard in the following media: La Presse and le Soleil (newspapers), RDI (CBC News), Radio-Canada Première (CBC Radio), TVA News and Cogeco Radio.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 94\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.3 x 7.7 x 5.2 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 01, 2019\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45335719247974,"sku":"9780367346034","price":60.89,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/MldRTFdqYmh3d0RoaVhkd3g5SWsvdz09.webp?v=1774587647","url":"https:\/\/infinitylightwa.com\/products\/delivering-fantastic-customer-experience-how-to-turn-customer-satisfaction-into-customer-relationships-paperback","provider":"Infinity Light","version":"1.0","type":"link"}