{"product_id":"breaking-bad-news-essential-tools-for-crisis-communication-hardcover","title":"Breaking Bad News: Essential Tools for Crisis Communication - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJeff Hahn\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWith the first edition of \u003cem\u003eBreaking Bad News\u003c\/em\u003e, \u003cstrong\u003eJeff Hahn\u003c\/strong\u003e created an essential guide for surviving the first crucial hours of a reputation crisis. He synthesized thirty years of crisis communication experience into one model, helping brands navigate uncharted territory with tools proven to work whenever unexpected situations, malicious events, or head-scratching screw-ups threaten a reputation.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eNow, in this second edition of \u003cem\u003eBreaking Bad News\u003c\/em\u003e, Jeff has added a dozen new case studies from a variety of industries that include the energy and electric sector, food and beverage space, and the airlines. The models Jeff presents are adaptable. His examples, immediately applicable.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eWhen the spaghetti hits the fan, \u003cem\u003eBreaking Bad News\u003c\/em\u003e is the ultimate rapid response resource for crisis communication leaders.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 214\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.5 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 24, 2026\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":45428797603942,"sku":"9781544550299","price":39.55,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/ppWGizciX9781544550299.webp?v=1775717411","url":"https:\/\/infinitylightwa.com\/products\/breaking-bad-news-essential-tools-for-crisis-communication-hardcover","provider":"Infinity Light","version":"1.0","type":"link"}