{"product_id":"at-your-service-english-as-a-second-language-for-success-in-customer-service-paperback","title":"At Your Service: English as a Second Language for Success in Customer Service - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKathleen Bradley Amidei\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWords matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations.\u003c\/p\u003e \u003cp\u003eKathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders.\u003c\/p\u003e \u003cp\u003eThe book also focuses on the best procedures and methods to create these workplace essentials: \u003c\/p\u003e Interviews and resumes Body Language Economics of the workplace Specific grammar points Brainstorming Traits of good managers and employees \u003cp\u003eMany students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 96\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.26 x 11 x 8.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 13, 2023\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":44292456874086,"sku":"9781665738828","price":49.94,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0599\/7255\/0758\/files\/c3JJWWtFNHY1NVlxaEhlV3JWNjF0dz09.webp?v=1766933730","url":"https:\/\/infinitylightwa.com\/products\/at-your-service-english-as-a-second-language-for-success-in-customer-service-paperback","provider":"Infinity Light","version":"1.0","type":"link"}